What to expect
Quality care for our local community
We provide a 24 hours, 7 days a week, 365 day a year service providing community matrons and district nurses to the adult population of Guildford and Waverley. You should expect a timely, dignified and compassionate response to your request.
We have a hard working and dedicated team of over 100 community nurses that provide this service round the clock. We are registered with the Care Quality Commission to provide a well-led, safe, effective, responsive and caring service.
How to contact the service
Your GP or hospital will refer you into the community co-ordination centre or CCC for short
The referral will then be processed by our team of clinicians and priortised according to urgency and clinical need.
If you need to contact the CCC please call 0300 303 9513 from 8am - 8pm. Between 8pm - 8am please contact 07771 772180.
For further information pleasse visit Adult Community Health Services.
Phone: 0300 303 9513 | Email: hello@procarehealth.co.uk
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Patient Feedback
We are continuously learning in order to improve the service we provide. If you have any feedback positive or negative please let us know.
When something does not go as planned, we understand it can be frustrating and feel unsafe. We need to know about these events to learn from them and ensure they do not recur. Please contact the PALs unit at the Royal Surrey to feed these back and we will duly investigate the issues arisen.
Likewise when positive things happen we also would like to know. Please feel free to add these comments to the Patient Experience leaflet below.
Patient Experience
Your opinion is invaluable
Please take the time to fill out this form to describe and report on your experience. It is one of the main ways we know we are providing a high quality service and one that the patient needs. If you cannot download this or print it out please let your community nurse know and they will arrange for a leaflet to be delivered to you.
Useful Links
Please find useful patient links
Surrey Information Point
Surrey Information Point is a website for Surrey residents and their families. It provides details of care, community and health information, things to do and support services.
Age UK
Age UK is the leading charity for older people. Visit Age UK today for help, information and advice
Action for carers
Action for Carers Surrey supports carers of all ages across Surrey with free advice and support.
Healthy Surrey
Healthy Surrey can help you lead a healthier life, whether you want to be more active, drink less alcohol, stop smoking, and more. Supported by the Health and Wellbeing Board, this website helps you find self-care information, as well as signposting to local services available to you as a Surrey resident.
Guildford Citizen's Advice Bureau
Citizens Advice Guildford is independent and provides free, confidential, impartial advice to everybody regardless of race, gender, sexuality, age or disability. Our staff are trained to advise on virtually any issue including: Debt, Welfare, benefits, Housing, Employment, Family and personal matters, Taxes, Consumer, Immigration, and nationality.
